![]() ![]() Before you contact Microsoft, there are a few steps you should try first. Regardless of the cause, the result is a system that doesn’t work properly. This could be an issue with the Xbox One, a problem with your internet connection, or even something on Microsoft’s end. When this occurs, the Xbox One won’t be able to access the majority of Xbox One features. Some users have reported issues during the mandatory update phase. Xbox One won’t update Image used with permission by copyright holder The company’s support team is arranging replacements, and in some cases will ship a new console with a game of your choice to you before you send your system in.
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